Refund policy

Returns & Refunds Policy

1. Order Cancellations

  • Cancellations within 48 hours: Cancellations made within the first 48 hours of placing your order are free of charge.

  • Cancellations after 48 hours: Any cancellation requested after 48 hours is subject to a $30 administration fee, whether or not the order has been dispatched.

  • Cancellations after dispatch: If the order has already been shipped, you will be responsible for the actual return shipping charges in addition to a 30% restocking fee.

  • Refund method: Refunds will only be issued to the original credit card or payment method used when placing your order.

2. Returns Overview

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

  • Please note that we do not accept returns or offer refunds for change of mind.

3. Damaged, Defective, or Incorrect Items

  • Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us at support@alfrescoelegance.au within 72 hours of delivery.

  • We will evaluate the issue and make it right at no cost to you, as per your rights under the Australian Consumer Law.

4. How to Start a Return

  1. Contact us at support@alfrescoelegance.au to request a return.

  2. If your return is approved, we will send you a return shipping label and instructions on how and where to send your package.

  3. Note: Items sent back to us without first requesting a return will not be accepted.

5. Exceptions / Non-Returnable Items

  • Certain types of items cannot be returned, including custom or special-order products and gift cards.

  • Unfortunately, we cannot accept returns on sale items.

6. Shipping Costs for Returns

  • Change of mind or general returns: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Damaged or faulty items: Alfresco Elegance will pay for the return shipping costs for defective or damaged products.

7. Refund Process

  • We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.

  • If approved, refunds are processed within 7 business days to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Note: A refund or replacement will not be provided if products are being misused or mistakenly installed. You are responsible for following the instructions and advice given by the manufacturer.